Privacy Policy

Domayne Services Pty Ltd

Effective Date: 1-March-2026
Last Updated: 11-April-2026

1. Introduction

Domayne Services Pty Ltd (“Domayne Services”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This policy applies to all personal information collected through:

  • Our website: www.domayneservices.com.au
  • Phone calls, emails, and online forms
  • Service requests and customer interactions
  • Third-party referrals (such as insurance companies)

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity Information

  • Full name
  • Address
  • Email address
  • Phone number

Service Information

  • Property address
  • Type of damage or restoration required
  • Photos and documentation of affected areas
  • Insurance claim details

Technical Information

  • IP address
  • Browser type and device information
  • Website usage data through cookies and analytics

3. How We Collect Personal Information

We collect personal information when you:

  • Submit a contact form
  • Request a quote or service
  • Call or email us
  • Engage our restoration services
  • Interact with our website

We may also receive information from:

  • Insurance providers
  • Property managers
  • Contractors or partners
  • Publicly available sources

4. Why We Collect Personal Information

We collect personal information to:

  • Provide restoration and cleaning services
  • Respond to enquiries and service requests
  • Prepare quotes and service agreements
  • Communicate regarding ongoing work
  • Process insurance-related restoration services
  • Improve our services and website experience
  • Comply with legal obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Insurance companies
  • Contractors and technicians
  • IT service providers
  • Payment processors
  • Legal and regulatory authorities (when required by law)

We do not sell your personal information.

6. Data Security

We take reasonable steps to protect personal information from:

  • Loss
  • Misuse
  • Unauthorised access
  • Disclosure or alteration

Security measures include:

  • Secure servers
  • Restricted staff access
  • Industry-standard security protocols

7. Cookies and Website Tracking

Our website may use cookies and analytics tools to:

  • Improve user experience
  • Understand website usage
  • Enhance website performance

You may disable cookies through your browser settings.

8. Access and Correction of Personal Information

You may request access to or correction of your personal information by contacting us.

We will respond within a reasonable timeframe.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Retention of Personal Information

We retain personal information only as long as necessary for:

  • Service delivery
  • Legal compliance
  • Business operations

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

12. Contact Us

Domayne Services Pty Ltd
Website: www.domayneservices.com.au
Email: info@domayneservices.com.au
Phone: 1300 732 264
Address: 5/10 Ferngrove Place, Chester Hill
NSW 2162
Sydney, Australia